Terms of service

Overview

Welcome to Health & Home Collective! When we mention “we,” “us,” or “our,” we’re talking about HealthandHomeCollective.com.au. By using our website, including browsing or purchasing from us, you agree to the terms and conditions listed below. Please take a moment to read through them.

By visiting or buying something from our site, you're engaging in our "Service" and agreeing to follow these terms. These apply to everyone using the site, whether you're just browsing, a customer, vendor, or contributor.

Before you continue using the site, please make sure you agree to all the terms. If not, we kindly ask that you don’t use the site or our services. These terms can be updated anytime, so please check this page every now and then for changes. If you keep using the site after changes, it means you accept them.

Our store is powered by Shopify Inc., which provides the platform that lets us sell our products and services to you.

Online Store Terms

When you agree to these terms, you’re confirming that you're of legal age in your state or country, or you have given permission for a minor in your care to use this site.

Please don’t use our products or services for any illegal activities or in ways that violate laws in your area (like copyright laws). Also, don't upload anything harmful, like viruses.

If any of these terms are violated, we may end your access to our services immediately.

General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. While using our services, your information (except for credit card details, which are always encrypted) may be transferred over various networks or adjusted to fit technical requirements. You agree not to duplicate, resell, or exploit any part of our services without written permission.

Information Accuracy and Timeliness

We do our best to provide accurate and up-to-date information on the site, but we can’t guarantee everything will always be perfect. Some of the information might be historical or outdated, and it’s your responsibility to make sure you’re using the most current information.

Changes to Services and Pricing

Prices can change without notice, and we can modify or discontinue services at any time without notice. We won’t be responsible to you or anyone else if we change, suspend, or stop a service.

Products or Services

Some of our products or services are available exclusively online and may have limited quantities. These items can be returned or exchanged according to our Refund Policy [link].

We do our best to show product colors accurately, but we can’t guarantee your screen will display them perfectly.

We also reserve the right to limit who we sell to, and how much, on a case-by-case basis. Descriptions, prices, and availability of products can change at any time, and we may discontinue items without notice.

Billing and Account Information

We reserve the right to refuse or cancel orders that seem suspicious or that breach these terms. You agree to provide up-to-date and accurate information for all purchases and promptly update details like your email and payment info.

For more details, check out our Refund Policy [link].

Optional Third-Party Tools

We may provide access to third-party tools that we don't control. Using these tools is entirely at your own risk, and you should make sure you understand the terms provided by the tool’s creators.

Third-Party Links

Our site may include links to third-party websites or content. We aren’t responsible for their accuracy or any damages from using them. Be sure to check the terms and policies of any third-party site before making any transactions.

User Comments and Submissions

If you send us any ideas, comments, or feedback (either when we ask or on your own), you agree that we can use them in any way we like. We are under no obligation to keep your comments confidential or compensate you for them. However, we reserve the right to remove any content that’s offensive, unlawful, or otherwise inappropriate.

Personal Information

Any personal information you provide is governed by our Privacy Policy [link].

Errors and Inaccuracies

Sometimes there might be mistakes or inaccuracies on the site, especially regarding product details, pricing, or availability. We reserve the right to correct these at any time without notice, even after you’ve made an order.

Prohibited Uses

You agree not to use the site for anything unlawful or harmful, including spamming, spreading malware, or violating others’ rights. We reserve the right to terminate your use of the site if these prohibited uses are violated.

Medical Disclaimer

The information on our site is for general knowledge only. It’s not meant to replace professional medical advice, diagnoses, or treatments. Always consult with a qualified health practitioner before starting any new health treatments.

Practitioner-Only Products

When purchasing practitioner-only products, make sure you’re buying the correct ones as prescribed by your healthcare provider. You must complete the Practitioner Product Use Agreement before we can issue any of these products. By agreeing to these terms, you confirm that:

You’re over 18 years old
You’re buying the products for your own personal use
The information you’ve provided is accurate
You’ll use the products as directed by your practitioner and the manufacturer

Indemnification

You agree to indemnify and hold HelathandHomeCollective.com.au and our affiliates harmless from any claims arising from your breach of these terms or any related documents.

Severability

If any part of these terms is found to be unlawful or unenforceable, it won’t affect the rest of the terms, which will remain in full force.

Termination

These terms will remain in effect unless terminated by you or us. If we suspect you’ve violated any of the terms, we may terminate your access to our services without notice.

Entire Agreement

These terms, along with any other policies posted on our site, form the entire agreement between us regarding your use of our services.

Governing Law

These terms are governed by Australian law.

Changes to Terms

We may update these terms from time to time, so please check back regularly. Continuing to use our site after any changes means you accept the updated terms.